Welcome to Totares LLC. To help you better understand our product purchasing, shipping, after-sales service, and usage rules, we have compiled the following frequently asked questions (FAQs). By using this website and purchasing products, you agree to the following terms and conditions.

  1. Are the products genuine?

All outdoor products we sell are sourced from legitimate channels, and we strive to display product information as accurately as possible. However, due to color differences between different display devices, the product color may slightly differ from the actual product. Please refer to the actual product received.

  1. How long does it take for my order to ship?

Generally, orders will be shipped within 1–5 business days after successful payment. Delays may occur during holidays, promotional events, or for special items.

  1. Do you support international shipping?

We only support shipping within the United States. Specific shipping areas and costs will be displayed on the checkout page.

  1. How do I track my order?

After your order is shipped, the system will send you tracking information via email. You can check the delivery status in real time using the tracking number.

  1. Can I request a refund or return?

Products eligible for return and exchange can be returned or refunded within the specified time. Products must be unused and retain their original packaging and accessories.

Refunds may not be possible in the following situations:

Used products
Products damaged by human error
Customized products
Orders exceeding the return/exchange period

  1. Do you offer subscription services?

Currently, all outdoor products sold on this website are one-time purchases and will not automatically renew or incur recurring charges.

If we launch membership or subscription services in the future, we will clearly explain the relevant charging rules and cancellation methods before payment.

  1. Product Safety Instructions

Outdoor products are inherently technical; please carefully read the product instructions and safety guidelines before use. This website is not liable for personal injury or property damage caused by improper use.

  1. Is payment secure?

We use a secure payment system and encryption technology to protect user payment information and ensure transaction security. However, users must also properly safeguard their personal account and payment information.

  1. What if a product is out of stock?

If we are unable to ship due to insufficient inventory, we will promptly notify the user and provide solutions such as:

Replacing the item

Delaying shipment

Order cancellation and refund

  1. How to contact customer service?

If you have any questions, please contact us through the following methods:

Customer service email: william@totares.com

We will provide you with assistance and support as soon as possible.